PRIVACY POLICY

for Family House Design Ltd

Last updated: May 2026

1. Introduction

Family House Design Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services.

2. Data We May Collect

We may collect:

• your name,
• email address,
• phone number,
• billing information,
• project details,
• enquiry information,
• IP address,
• browser/device data,
• website interaction analytics.

3. How We Collect Data

We collect data when you:

• contact us,
• complete forms,
• purchase consultations,
• subscribe to newsletters,
• browse our website,
• interact with social media or advertising.

4. How We Use Your Data

Your data may be used to:

• respond to enquiries,
• provide services,
• process payments,
• manage projects,
• improve our website,
• send newsletters or updates,
• analyse website traffic,
• comply with legal obligations.

5. Legal Basis for Processing

We process data under:

• contractual necessity,
• legitimate interests,
• legal obligations,
• consent where required.

6. Payments

Payments may be processed via third-party providers such as Stripe.

We do not store full payment card details on our servers.

7. Analytics & Marketing

We may use:

• Google Analytics,
• Meta Pixel,
• TikTok Pixel,
• email marketing platforms,
• cookies and tracking technologies.

These help us understand website performance and improve user experience.

8. Cookies

Our website uses cookies to:

• improve functionality,
• remember preferences,
• analyse traffic,
• personalise content.

You may manage cookie preferences through your browser settings or cookie banner.

9. Data Sharing

We do not sell your personal data.

We may share limited information with trusted service providers necessary for:

• hosting,
• payment processing,
• email delivery,
• analytics,
• project administration.

10. International Transfers

As a UK-based business working internationally, your data may be processed outside your country of residence.

Where required, we implement appropriate safeguards for international data transfers.

11. Data Retention

We retain personal data only for as long as reasonably necessary:

• to provide services,
• comply with legal obligations,
• resolve disputes,
• maintain business records.

12. Your Rights

Depending on your location, you may have the right to:

• access your data,
• correct inaccurate data,
• request deletion,
• restrict processing,
• object to processing,
• withdraw consent,
• request data portability.

To exercise your rights, contact us at:
projects@familyhousedesign.com

13. Security

We take reasonable technical and organisational measures to protect your personal data.

However, no online transmission or storage system can be guaranteed as completely secure.

14. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

15. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be published on this website.

16. Contact

Family House Design Ltd
167–169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom

Email: projects@familyhousedesign.com